Customer Help Guides

We have tried to answer the most frequently asked questions. If, however, you have any specific questions about your case, please feel free to consult your technician

Domestic accidental damage help guide
A quick response often reduces the long-term impact of the damage. You should look to immediately blot up as much of the stain as possible with a clean, damp cloth...
» Read more
Domestic fire damage help guide
A rapid response is important in minimising the damage caused by smoke contamination. There are some practical steps you can take to help the process...
» Read more
Commercial fire damage help guide
A rapid response is important in minimising the damage caused by smoke contamination. There are some practical steps you can take to help the process...
» Read more
Commercial water damage help guide
Any number of events can cause water damage and all of them are impossible to predict. With some practical steps you can take yourself, and a quick response from us, we can significantly minimize the extent of the damage.
» Read more
Select your industry sector below